Thanks for shopping at www.thaismartbirdnest.com.

If you are not entirely satisfied with your purchase with any reason, we're here to help. You can return product within 30 calendar days from the date you received it. To be eligible for a return, your item needs to have the receipt or proof of purchase.

The return and refund procedures are as the following

1. Please fill free to contact us and detail your purchase receipt number with the reason for returning item

2. If the item pass returning criteria, our company will confirm with customer via email with return address

3. Customer return item and inform tracking number to our company via email

4. Once we receive and inspect it, we will notify customer on the status of your refund If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

! The member point will not count in case of refunding